"Credit balance is too low"

Console organizations pay for the API with prepaid credits. When the balance reaches zero, the API stops serving requests and Claude Code shows "Credit balance is too low". Nothing about your plan windows is involved; the docs list this under usage limits only because it looks like one.

The second cause is the one that catches subscribers: "An approved ANTHROPIC_API_KEY in your environment routes requests through that key instead of your subscription." The authentication docs describe that precedence, and /status shows which credential is active.

The fix is money or credentials, not time. Either add credits at platform.claude.com/settings/billing, where you can also enable auto-reload so the balance refills before it hits zero, or remove the key and /login with your subscription. Per-workspace spend caps in the Console prevent a single project from draining the org balance.

It does not reset. A prepaid balance has no five-hour or weekly clock; it changes only when credits are added. If you are a subscriber, the window that matters is your plan's session and weekly limit, which /usage shows once your subscription login is the active credential.

Account-wide resets on this board refresh claude.ai subscription windows. They do not add Console credits, and they do not change which credential Claude Code is using.